Mac: Jump Desktop Connect does not run after reboot - stuck on "Initializing.Mac: Fluid: Can not fast user-switch between desktops while connected to a Mac.Mac: Computer shown as offline after restarting the Mac (Filevault).Mac: Can not control remote computer after updating to Mojave.Mac: Can not accept screen sharing even though you can hear the screen sharing request sound.Mac: Apps hanging when using copy paste keyboard shorcuts.iOS 13: Can not connect to Swiftpoint or Citrix X1 mouse after upgrading to iOS 13.How to manually reset Jump Desktop Connect configuration from a Mac or Windows. ![]() How do I turn off audio streaming with Fluid?.General: Unable to connect, Check the computer address and make sure the computer's firewall is configured to allow incoming remote desktop connections.General: Trouble logging into Jump Desktop account.General: Trouble connecting after updating Jump Desktop for iOS / Mac?.General: Problem connecting to cloned machines or Macs restored from a Time Machine backup.General: I'm taken back to the main screen when I try to connect to my PC.General: I'm able to connect when I'm near my computer, but can't connect when I'm away from home / work.General: Connection Refused, Make sure remote desktop is enabled on the computer and the computer's firewall's configured to allow incoming remote desktop connections.General: Black screen after I log into my PC.General: A tap results in a right mouse click instead of left mouse click.General: "The installation package could not be opened" is shown during installation.Fluid: Black bars on the side of the screen or desktop not fill iPad Pro 11" screen.Connect: "The remote computer does not support the requested service".Mac: Why is Jump Desktop Connect asking for permission to record my screen and control my computer?.Mac: Catalina: Can not send mouse clicks or key strokes to the remote computer after updating to macOS Catalina.iPadOS 14.2: Physical Mouse: Left clicks do not work.To view plans and pricing in your currency click the Billing icon in your Team's dashboard.Follow New articles New articles and comments * Important Note: Jump Desktop for Teams is a subscription product. Once they sign in, they’ll see icons for the computers they’re allowed to connect to (step 4 above). Then ask them to click File -> Sign in and sign into their Jump Desktop accounts. Getting users to connect: Ask users to download and install the Jump Desktop client apps from here: (we have clients for Mac, Windows, iOS and Android). Then click a user to give them access to that specific computer. Choose which users get access to the computers: On your Teams dashboard click Computers, find a computer and then click Add Remote Access.The list of remote access users includes the user's name, avatar and the last time they connected to the computer. When a user joins your team, you’ll receive an email letting you know that they've joined. Redesigned User Interface The new user interface features a cleaner and more informative design. Note: Please ask new users to create a Jump Desktop account (or sign in via Google) and once they’ve confirmed the account, make sure to click the invite link one more time to accept the invite. Once the user clicks the invite link, they’ll be asked if they want to join your team. You can personalize each invite or even create a public invite link that you can mass email to your users, yourself. Add users to your team: Next, invite users to your team by clicking Add Users on your team dashboard.The stats appear as an overlay on the bottom right hand corner of the window. These stats can be enabled via Help -> Show Fluid Connection Stats once youre connected to your remote machine. Once the installers run, you’ll be notified via email that the computer has been added to your team. Jump Desktop provides a range of performance stats that users can access to understand the performance of their remote connection. Use these links to download the Jump Desktop Connect app on all the computers you want to be remotely accessible to your team. ![]() You'll see personalized links to your Team's installer.
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